Your Safety, Our Sacred Duty
We view your safety not just as a standard, but as an Amanah (Trust) we carry for every pilgrim.
Ministry Licensed
Background Checked
GPS Tracked Trips
24/7 Support
Peace of Mind
Traveling with Confidence
At Al Aqsa Umrah Transport, we understand that strict safety measures are essential for you to focus on your Ibadah. We go beyond the industry standards to ensure every aspect of your journey—from the driver's conduct to the vehicle's hygiene—is perfect.
Tailored Safety for Every Pilgrim
We understand that different guests have different needs. Our protocols are adapted to ensure everyone travels with dignity and security.
Solo Sisters Safety
Travel without worry. Our "Sisters Protocol" ensures complete privacy and respect.
- Strict Privacy: No shared rides, ever.
- Live Tracking: Shareable GPS link for family.
- Vetted Drivers: Trained in Islamic Adab.
Family Protection
Your children are our Amanah. We drive with extra care when little ones are on board.
- Child Seats: Available upon request.
- Door Logs: Child-lock checks before highway.
- Spacious Vans: Room for strollers & bags.
Elderly Assistance
We honor our elders with patience and physical assistance at every step.
- Door-to-Door: Minimized walking distance.
- Wheelchair: Assistance with loading/unloading.
- Gentle Driving: Smooth acceleration & braking.
Behind the Scenes
rigorous Fleet Maintenance
A safe journey starts long before you enter the car. Our fleet undergoes a strict maintenance schedule to ensure 100% reliability in the Saudi climate.
Weekly Mechanical Audit
Brakes, tires, and fluid levels checked every 7 days.
Daily Hygiene Protocol
Interior vacuum, surface disinfection, and scenting before every trip.
Legal Compliance
All vehicles fully insured and licensed by the Ministry of Transport.
MAINTENANCE_LOG_V8.2.pdf
Check: Brake PadsPASS
Check: AC CoolantPASS
Check: Tire PressurePASS
Check: SeatbeltsPASS
Inspector: Ahmed Al-Sayed#8821
Only 1 in 10 Applicants Drive for Us
Our driver selection process is rigorous because we trust them with your life and your worship.
01
Background Check
Complete criminal and Ministry of Interior verification.
02
Driving Test
Defensive driving assessment on Makkah-Madinah highway.
03
Health Screen
Vision test and drug screening for 100% alertness.
04
Adab Training
Workshop on pilgrim interaction, patience, and history.
Emergency Protocol
Our "Never Stranded" Promise
Breakdowns are rare, but our preparedness is absolute. In the unlikely event of any vehicle issue, we guarantee a replacement vehicle routed to your location immediately.
60 Min Target
Replacement arrival time
24/7 Hotline
Always-on support channel
Standard Operating Procedure
- 1Driver secures vehicle in safe zone and ensures passenger comfort.
- 2Control room deploys nearest standby vehicle (GMC/Starex).
- 3Full trip refund or discount issued for the inconvenience.
Common Safety Questions
Answers to common concerns from our pilgrims
Is it safe for solo female travelers?▼
Absolutely. We specialize in family and female-friendly transport. Our drivers are trained in Adab (respect/etiquette), and all trips are GPS tracked by our control room. You can also share your live trip link with family members for added peace of mind.
What if I leave something in the taxi?▼
We have a strict "Lost & Found" protocol. Drivers check the vehicle after every drop-off. If you realize you've lost something, contact our 24/7 support immediately. We have a 98% recovery rate for items reported within 24 hours.
Are your vehicles insured?▼
Yes, comprehensive insurance covers all vehicles, drivers, and passengers, fulfilling all Saudi Transport Authority regulations. Your ride is legally protected.